Prompt Action Pest Control employs the best people in the industry. Join an innovative, unique, and growing company.
Prompt Action has been a pest control forerunner in Northern Wisconsin since 1989 when Jerry Hanson started this company along with his wife, Edwina. Now their four sons have taken over the responsibility with the business and have built it better than it was before. As veterans in the field, you can rest assured that we will provide the very best service humanly possible. We stand behind our work and the people who make it happen. If you’re ready to contribute and work in this vital industry, come be a part of our team. We are looking for people that are willing to commit to something long-term. Part of our business model is building long-term relationships with our customers. They get to know us, our families, and our interests personally. It takes a long-term commitment to make that happen. We promise to do all we can to make our company one that you want to stick with for the long haul. We have a real family atmosphere around here where we share in the good times and are there for you in the not-so-good times of each person's life. We run our business on the Biblical principles of honesty, fairness, keeping your word, and love without tolerating wrong-doing. Our benefits aren't what the major corporations offer, but they truly are the best we can offer, and we add more and better benefits as we are able. We will provide all the training and support you need in order to make you as successful as possible in this industry.
Come be a part of a professional team!
- Must be responsible for the correct preparation, application, transportation, and storage of the pesticides and other chemicals used.
- Demonstrate the ability to crawl into attics and sub-areas; and use ladders safely.
- Demonstrate pest control knowledge and communicate it effectively to the customer.
- Be courteous and attentive to the customer’s pest control needs.
- Treat the customer's property and belongings with the highest respect.
- Attend all Company Safety Meetings and Field Service Training Meetings.
- Must understand and comply with all company policies, safety guidelines, state laws and regulations.
- Must maintain industry licensing by participating in and passing required exams. Failure to maintain licensing (in good standing) will terminate your employment with the company.
- Keep a neat and professional appearance. Company provides uniforms and safety equipment.
- Park the company vehicle in a safe place after hours and on weekends.
- Keep company-provided vehicle and pest equipment clean and bring repair and safety issues with vehicle and pest equipment to the attention of the management immediately.
1. Handles incoming calls for new services and miscellaneous inquiries.
2. Handles service questions for future scheduled service.
3. Calls to book (schedule) from customer lists using customer lists provided.
4. Sells annual service plans to new and occasional non-computer booked customers.
5. Maintains customer records with accuracy.
6. Helps promote a team atmosphere.
7. Maintains updated information on pest control related subjects.
Here are a few “important skills” every successful customer service representative must have naturally or be able to cultivate in a short period of time.
Patience: Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it’s also important to the business at large. It’s a fact that great service beats fast service every time.
Attentiveness: The ability to really listen to customers is very crucial for providing great service. Your customers deserve respect and part of showing respect is listening and acknowledging your understanding of your customers’ concerns.
Clear Communication Skills: Make sure you’re getting to the problem at hand quickly. When it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt. More customers have been lost to unintentional misunderstandings than to other service situations.
Product Knowledge: The most successful customer service personnel will have a deep knowledge of the products they sell. Without knowing your product from front-to-back, you won’t know how to help customers when they run into problems.
Ability to Use “Positive Language”: Rather than telling a customer what you can’t do for them, let them know first what can be done. People respond to positive statements more favorably even if you’re telling them you can’t do exactly what they want.
Acting Skills: Every great customer service rep will have those basic acting skills necessary to maintain their usual cheery personality in spite of dealing with people who may be just plain grumpy.
Time Management Skills: Even though it’s important to spend time with a customer, the bottom line is that there is a limit, and you need to be concerned with getting customers what they want in an efficient manner.
A Calming Presence: The best customer service reps know that they cannot let a heated customer force them to lose their cool; in fact, it is their job to try to be the “rock” for a customer who thinks the world is falling down due to their current problem.
Persuasion Skills: You need to have some mastery of persuasion so that you can convince interested customers that your product is right for them (if it truly is).
Tenacity: A great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing the kind of service that people talk about. Putting in the extra effort will come back to you ten-fold when your driving motivation is to never “cheat” your customers with lazy service.